Effective April 28, 2026
These Terms of Service govern your access to and use of Lumetra, an automated inventory management platform for medical spas operated by Lumetra ("Lumetra," "we," "us"). By accessing or using the platform at app.luminehq.com, you agree to be bound by these terms. If you do not agree, do not use the platform.
Lumetra is an invite-only platform. Access is granted at our sole discretion. We reserve the right to approve, deny, or revoke access for any reason without notice. You must be authorized to enter into binding agreements on behalf of the practice you represent to use this platform.
Lumetra provides automated inventory tracking, expiration alerts, reorder notifications, injector usage logging, and related tools designed for medical spa inventory management. The platform is not a medical device, does not provide clinical guidance, and is not intended to influence treatment decisions. Any action taken based on data surfaced by Lumetra is your sole responsibility.
Lumetra is an operational tool. We make no representations that inventory data shown within the platform is complete, current, or error-free at all times. We are not liable for stockouts, product expirations, patient outcomes, regulatory violations, or any other consequence arising from reliance on platform data. You are responsible for maintaining accurate records and verifying critical inventory information independently.
Lumetra offers monthly subscription plans (Essentials, Studio, Atelier) along with one-time setup fees. Subscription fees are billed monthly beginning on the date your account is activated. Setup fees are non-refundable. Monthly subscription fees are non-refundable after the billing period has begun. We reserve the right to modify pricing with 30 days' written notice to your account email.
You may cancel your subscription at any time by contacting us at hello@luminehq.com. Cancellation takes effect at the end of the current billing period. You will retain access to the platform through the end of the paid period. We do not issue prorated refunds for partial months.
You agree not to use Lumetra to store protected health information (PHI) as defined under HIPAA, to reverse engineer or attempt to access platform infrastructure, to share your account credentials, or to use the platform in any manner that violates applicable law. You are responsible for all activity under your account.
You retain ownership of inventory data you enter into the platform. By using Lumetra, you grant us a limited license to store and process that data for the purpose of providing the service. We do not sell your data to third parties. See our Privacy Policy for full details on data handling.
All platform design, code, branding, and content is owned by Lumetra. Nothing in these terms grants you any right to reproduce, distribute, or create derivative works from our intellectual property.
To the fullest extent permitted by applicable law, Lumetra's total liability to you for any claim arising out of or related to these terms or the platform shall not exceed the amount you paid us in the three months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages of any kind.
The platform is provided "as is" and "as available" without warranty of any kind, express or implied. We do not warrant uninterrupted availability, error-free operation, or fitness for a particular purpose.
These terms are governed by the laws of the State of Florida without regard to conflict of law principles. Any disputes shall be resolved in the courts of Miami-Dade County, Florida.
We may update these terms from time to time. Material changes will be communicated to your account email with reasonable advance notice. Continued use of the platform after changes take effect constitutes acceptance.
Questions about these terms can be directed to hello@luminehq.com.
By accessing or using Lumetra, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.